🔮 About Adaline

We are building the single platform to iterate, evaluate, monitor, and deploy AI-powered products. We are fortunate to have some incredible customers from Y Combinator startups to Fortune 100 companies. We are also backed by best-in-class institutional investors from Silicon Valley.

We believe,

• we must move fast, work insanely hard, and get things done quickly to survive.
• we exist to serve our customers and solve real-problems for them today.
• anything can be achieved with pure will, determination, and grit.
• every business will be powered by AI in the imminent future.
• we are at Adaline to create our best work.

💻 The role

We are looking for an ambitious, passionate, and technically skilled Support Engineer to join us as a builder. You will be the primary technical resource for our customers, ensuring they can effectively leverage our AI platform to its fullest potential. As a Technical Support Engineer at Adaline, you'll bridge the gap between our cutting-edge AI technology and our customers, providing expert guidance, troubleshooting, and solutions to ensure exceptional customer experiences.

You will,

• serve as the technical expert for customers, diagnosing and resolving complex issues with our AI platform.
• develop deep product knowledge to provide high-quality, timely support to enterprise customers.
• identify patterns in customer issues and collaborate with engineering to drive product improvements.
• document technical solutions and create knowledge base articles to improve self-service capabilities.
• build custom tools and scripts to automate support processes and enhance customer experience.
• conduct technical onboarding and training sessions for new customers.
• work closely with product and engineering teams to prioritize bug fixes and feature enhancements.
• continuously monitor system performance and proactively address potential issues.